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INTRODUCTION

IP&TAFS Officers have a very significant role to play in the development and promotion of appropriate conditions, which would lend dynamism to the Communication Sector. A conscious policy for the development of human resource available is required to meet the challenges of development in Posts and Telecommunications Department. Training is one of the most effective and time tested tool for performance enhancement, as well as up gradation of knowledge and skills of personnel. Organisational motivation and morale, as reflected in the attitude and administrative culture, are rendered relevant and sharply focused through effective training programs. Effective training programmes also bring in a sensitivity to emerging finance concerns of the organisation. Modernity in thinking and re-orientation of administrative and financial systems also require specifically focused training programs to enable their diffusion throughout the system.

Purpose and Importance of Training

Training is important from the point of view of both the Department and the Officer. The organisational performance is directly dependant on the quality of their employees' performance. Further, by bringing up the employees competence through training to a level by which organisational aims and objectives could be achieved, the employees motivational need for development, recognition, status etc through job satisfaction is nurtured. Hence training should necessarily lead to effective performance by the employee. Since the basic aim of training is to bring about effective performance of work, training has to be recognised as an integral and essential part of the whole work system.

Effectiveness of Training
Effective training should do the following
Ensure that trainees have learnt
Develop feeling amongst trainees that what they have learnt has potential value to their work
Develop capabilities amongst trainees to apply their learning to the work
Meet the specific needs of work for which the training was designed.
What can an effective training provide

Apart from the most obvious advantage of right number of trained people being available at the right time. effective training provides:

Relevant in-house specialist knowledge and expertise being captured and retained so that it is available for accessing at any time.

A base on which Strategic Planning can be developed.
Capability to achieve pre-determined standards of Quality of service.
Satisfaction of identified training needs - both organisational and individual.
Identification and control of training costs.
Value for money.
Identification of the 'must know', 'should know' and 'could know' in a real life situation.

Emphasis on "Context'' learning - the what? and why? rather than only the how? When? Where? Who? etc.

Learning relevant to organisational needs.
Learning available on demand.
Increased accountability and responsibility of officers.
Enhanced employee motivation and commitment.
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